Privacy Policy

Effective Date: May 1, 2026
Last Updated: May 1, 2026

Introduction

RTV Counseling Services, Psychological Assessment, and Consultancy (“RTV Counseling Services,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with applicable data privacy laws, including the Data Privacy Act of 2012 of the Philippines.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or communicate with us through our online forms, email, phone, or social media channels.

1. Information We Collect

• Full Name
• Email Address
• Mobile / Contact Number
• Child/Dependent Information (if voluntarily provided)
• Appointment / Consultation Details
• Inquiry Messages / Notes Submitted Through Forms
• Technical Website Usage Data (IP Address, Browser Type, Cookies, Analytics)

2. How We Use Your Information

• Respond to inquiries and consultation requests
• Schedule counseling, assessment, or consultancy appointments
• Provide requested professional services
• Improve our website, services, and client experience
• Send appointment confirmations or relevant follow-ups
• Comply with legal, regulatory, or ethical obligations

3. Confidentiality of Sensitive Information

We understand that counseling and psychological assessment may involve sensitive personal matters.

Any personal information submitted through this website will be handled with strict confidentiality and reasonable care. However, website inquiry forms are intended for initial contact only.

Please avoid submitting highly sensitive psychological, medical, or confidential case details through public website forms unless specifically requested.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with authorized internal staff assisting in operations, trusted service providers required for website hosting, booking, or email systems, or when disclosure is required by law, court order, lawful government request, or professional/ethical obligation.

5. Data Storage and Protection

• SSL / HTTPS Website Encryption
• Password-Protected Administrative Systems
• Limited Access to Submitted Client Information
• Secure Hosting and Software Practices
• Reasonable Technical and Organizational Safeguards

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes stated in this policy, maintain records required for professional, legal, or regulatory purposes, resolve disputes, or enforce agreements.

7. Cookies and Analytics

Our website may use cookies and analytics tools to improve website performance and understand visitor behavior.

These tools may collect device/browser information, page visit data, session duration, and traffic source information.

You may disable cookies in your browser settings if preferred.

8. Third-Party Links / Platforms

Our website may link to or integrate with third-party platforms such as Facebook, Messenger, Google Maps, booking systems, and email marketing tools.

We are not responsible for the privacy practices, policies, or content of external third-party websites or services.

9. Your Rights Under Applicable Data Privacy Laws

• Request Access to Your Personal Data
• Correct Inaccurate or Outdated Information
• Withdraw Consent Where Applicable
• Request Deletion Where Legally Permissible
• Inquire How Your Personal Data Is Processed

10. Contact Information

For privacy-related concerns, data requests, or questions regarding this Privacy Policy, please contact:

RTV Counseling Services, Psychological Assessment, and Consultancy
Dr. Rosalina Tamondong De Vera
Address: Brgy. Magtaking, San Carlos City Pangasinan, Region I, Philippines
Phone: [0954-295-8646 / 0961-483-3091 (075) 636-7439]
Email: drdevera@rtvpsychocounseling.com

11. Policy Updates

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings.

Updated versions will be posted on this page with revised effective dates.